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IT Support Specialist

2 months ago

Cooperstown, Wisconsin, United States Sapphire Solutions Full time

About Sapphire Solutions:

We take a holistic approach to customer IT and think in solutions. We value a wide, easily customizable product and service portfolio as well as transparent consulting at eye level. We are interested in our customers and want to understand what drives and motivates them. From experience, this is the best way to design IT to meet your requirements.

What We Offer:

  • An unlimited employment contract with a competitive salary and benefits package
  • Modern, state-of-the-art facilities with the latest technology
  • Flexible working hours, as well as mobile work by arrangement within the team
  • Attractive training opportunities to enhance your skills and knowledge
  • Own projects to take on and lead
  • Regular company events and team-building activities
  • Leasing of a bicycle possible for a healthy and sustainable commute
  • Short decision-making processes to ensure quick action and results
  • Ideal transport connections to make commuting easy and convenient
  • Coffee, tea, and water available for free to keep you energized and focused

What You Can Expect:

  • You will support and assist our customers - remotely on the phone or directly on site - to resolve their IT issues and concerns
  • You will process the support requests of our customers in a timely and efficient manner
  • You will administer tasks in our ticket system to ensure seamless communication and collaboration
  • You will find the best solutions for our customers by leveraging your technical expertise and problem-solving skills

What We're Looking For:

  • You have a strong background in IT and a passion for support tasks
  • You are able to find and fix IT disruptions with ease and efficiency