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Automotive Service Consultant

2 months ago

Anchorage, Alaska, United States Lithia Motors Full time
Dealership:
L0106 Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage

Lithia Chrysler Jeep Dodge RAM Fiat of Anchorage

Now Hiring for an Automotive Service Consultant

Pay Range:

Job Type: Full-Time
Work Schedule: Monday to Friday

About Us

Join Lithia Motors, Inc., a Fortune 200 company recognized for its outstanding culture and dedication to employee development. At our CDJ Super Store in Anchorage, we emphasize a positive, supportive atmosphere where our team members can flourish and establish enduring careers.

Job Overview

We are in search of a committed and customer-oriented Automotive Service Consultant to become part of our team. In this position, you will serve as the main liaison for our customers, delivering exceptional service and expert guidance regarding their automotive requirements. This role is perfect for individuals with a solid background in customer service and sales who aspire to advance within a reputable organization.

Key Responsibilities
  • Welcome customers promptly and courteously upon their arrival.
  • Address customer concerns and inquiries, providing precise information and recommendations.
  • Suggest suitable services and repairs based on customer needs and vehicle condition.
  • Offer detailed explanations of services and repairs to customers.
  • Promote additional services and products to enhance customer satisfaction and vehicle performance.
  • Maintain customer records and follow up on service requests.
  • Collaborate with technicians and the service department to ensure timely and accurate service delivery.
  • Ensure high levels of customer satisfaction and retention through exceptional service.
Qualifications
  • High school diploma or equivalent.
  • Demonstrated experience in customer service or sales, preferably in the automotive sector.
  • Strong communication and interpersonal skills.
  • Ability to establish rapport with customers and deliver outstanding service.
  • Detail-oriented with robust organizational skills.
  • Capability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency with computer systems and software utilized in automotive service management.
What We Offer
  • Competitive Pay: We provide a competitive salary that reflects your experience and expertise.
  • Consistent Schedule: Enjoy a stable work schedule from Monday to Friday
  • Supportive Culture: Benefit from a team-oriented, culture-focused workplace that values and supports every employee.
  • Career Growth: Opportunities for professional development and advancement within a leading automotive company.
  • Long-Term Career: We are looking for individuals who want to build a long-lasting career with us.
We offer best in class industry benefits:
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.