Cashier Assistant

6 days ago

Fort Worth, Texas, United States Ace Hardware Full time
About Jabo's Ace Hardware

Jabo's Ace Hardware is a locally owned and operated business with a strong focus on delivering exceptional customer experiences. Our company was established in 2005, and we have since grown into a 5-store chain with a commitment to growth and excellence.

Job Summary

We are seeking a highly skilled and customer-focused Cashier to join our team. As a Cashier, you will be responsible for providing fast and friendly service to our customers at the cash register area. Your primary responsibilities will include managing shelves and inventory, maintaining the overall appearance and cleanliness of the store, and upholding our Core Values.

Key Responsibilities
  • Provide prompt and courteous customer service, ensuring that every customer leaves the store with a positive experience.
  • Precisely and accurately handle money, checks, and other types of payment received for product sold, including processing refunds and issuing in-store merchandise credit to customers for returned merchandise.
  • Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, and vendor check-in transactions in accordance with company standards and policies.
  • Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies.
  • Be knowledgeable and actively participate in all sales promotions and other campaigns, practicing suggestive selling and building customer relationships.
  • Be aware of sales goals and performance against those goals, reviewing and adhering to all city, county, state, and federal laws affecting store operations.
  • Maintain a neat personal appearance and wear company uniform and nametag at all times, addressing customer complaints in a positive manner and documenting complaints for follow-up by Store Manager when necessary.
  • Ensure that your work area is free of litter and spills, and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
  • Face front and dust merchandise near the register area, following company policies and procedures for all transactions.
  • Engage customers to ensure they are receiving all the benefits of being an ACE Rewards member, actively seeking participation from them.
  • Review and adhere to store safety/emergency procedures, critical telephone numbers, and incident reporting forms and protocol.
  • Perform regular cleaning of counter surfaces, store equipment, restrooms, and other duties as assigned.
  • Participate in all store sales-building, customer service, and team-building activities, actively participating in store communication and initiatives.
  • Live and exemplify Company's Core Values.
Requirements
  • Cashier experience in a similar position or proficiency in a similar task.
  • Exceptional customer service skills and the ability to help maintain a customer-focused culture.
  • Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed.
  • Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests, and ACE corporate representatives.
  • A continuous pattern of regular and prompt attendance is required.
  • Must be able to work a flexible schedule of nights, days, weekends, and holidays.
  • Bilingual (Spanish) verbal and written communication skills highly desired.
Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.

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