Humane Dispatch Operator

6 days ago


Pasadena, California, United States Pasadena Humane Full time
Job Summary

Pasadena Humane is seeking a Humane Dispatch Operator to join its team. As a key member of our animal control services, you will be responsible for answering phone calls, dispatching officers, and providing critical support to our community.

The ideal candidate will have experience working in a fast-paced environment and possess strong communication and problem-solving skills. Bilingual proficiency is preferred.

Estimated Salary: $52,000 - $70,000 per year

Duties and Responsibilities:

  • Answer and handle high-volume phone calls in a professional and courteous manner
  • Dispatch officers to respond to animal-related incidents and emergencies
  • Provide education to the public on responsible pet ownership and promote Pasadena Humane's programs and services
  • Maintain accurate records and communicate effectively with field officers and other stakeholders

Requirements:

  • High school graduate or equivalent required
  • 2 years of experience in customer service or call center environment preferred
  • Bilingual proficiency (Spanish, Chinese, or Armenian) a plus
  • Strong communication and problem-solving skills


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