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Senior Business Operations Analyst

2 months ago

Orlando Florida, United States DISH Full time
About DISH

DISH is a leading provider of connectivity solutions, offering a range of services including satellite television, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. With a strong presence in the market, DISH is committed to delivering innovative solutions to its customers.

About the Role

We are seeking a highly skilled Senior Business Operations Analyst to join our Retail Wireless team. As a key member of our team, you will be responsible for managing daily, weekly, monthly, and ad-hoc reporting for supported organizations. You will also provide operational support and handle special projects from the Ops manager, develop best practices for implementation across the organization, build relationships within the organizational hierarchy, and oversee regional indirect prepaid distribution changes.

Key Responsibilities
  • Manage daily, weekly, monthly, and ad-hoc reporting for supported organizations.
  • Provide operational support and handle special projects from the Ops manager.
  • Develop best practices for implementation across the organization.
  • Build relationships within the organizational hierarchy, assisting with personnel, fleet, and system access needs.
  • Oversee regional indirect prepaid distribution changes, including onboarding and offboarding.
  • Serve as the point of contact for Dealer Policy issues and escalations within supported organizations.
Requirements
  • 5+ years supporting a sales organization to provide sales analytics.
  • Degree or 5+ years of related experience.
  • Advanced skills in GSuite, MS Office, and business intelligence tools (Tableau, Looker, Power BI).
  • Strong ability to quickly turn data into actionable reporting and deliver sales analysis to orgs and partners.
  • Excellent relationship management, conflict resolution, and negotiation skills across large geographies.
  • Developer experience (Google App Scripts, Python, SQL) and familiarity with AdobeSign is desired.
  • Proficient in multitasking, project management, and driving organizational change.
  • Must reside in the Southeast Area (Atlanta, Charlotte, Orlando, Tampa, or Miami) and be able to travel for operational support.
Benefits

We offer a comprehensive benefits package, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan. Our benefits are designed to support your well-being and help you achieve your career goals.