Universal Banker

3 days ago


Louisville, Kentucky, United States Republic Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused Universal Banker to join our team at Republic Bank. As a key member of our banking center, you will be responsible for providing exceptional customer service, selling deposit products, and delivering a high level of service to our clients.

Key Responsibilities
  • Provide comprehensive, prompt, and efficient client transactions, including receiving deposits, verifying amounts, and entering transactions into our system.
  • Greet all clients and develop strong banking relationships with regular clients.
  • Consistently deliver the Republic Experience to every client, ensuring a positive and personalized experience.
  • Balance cash drawers daily, meeting Republic's standard of performance.
  • Perform SSR transaction overrides and make hold decisions as needed.
  • Receive mortgage, consumer loan, and other payments, ensuring accuracy and entering payments into our system.
  • Process cash advances, cash checks, and process withdrawals, while maintaining a high level of accuracy and attention to detail.
  • Open and record night drop deposit transactions, balance ATM, and research client information as needed.
  • Engage in consultative sales conversations with existing and potential clients to sell additional deposits and loans, effectively cross-selling other bank products and services.
  • Monitor activity of all new accounts, ensuring proper activation and on-boarding.
  • Adhere to Bank's new client on-boarding process and procedures.
  • Actively work calling lists of existing clients to cross-sell for other products or expanded relationships.
  • Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities.
  • Model and foster behaviors that support the Bank's values and corporate culture, creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
Requirements
  • Minimum 2 years previous retail sales experience or 1-year Republic Retail Banking experience required.
  • Basic computer skills required.
  • Proficiency in Microsoft Office products and internet applications.
  • Previous loan experience preferred.
  • Excellent verbal communication skills required for effective interactions with clients.
  • Self-motivated and work well in a team environment.
  • Requires a high energy level and strong sense of urgency.
  • Well organized and able to multi-task.
Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

Other Requirements
  • Travel between Republic Banking facilities is required.
  • Reliable transportation is required.
  • Limited out-of-town travel is required for training purposes for those outside of the Louisville Market.
  • Flexible work schedule that will include some evenings, weekends, and overtime.
  • Stay abreast of new developments, best practices, and statutory and regulatory changes.

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