Operations Manager
7 days ago
At Snap Kitchen Services, we are seeking a highly motivated and experienced Retail Shift Supervisor to join our team as an Assistant General Manager. As a key member of our leadership team, you will be responsible for driving store success by engaging with customers, providing outstanding service, and promoting top-selling items.
Key Responsibilities:- Leadership & Mentorship:
- Act as a mentor and leader for less experienced team members, guiding their development and providing support.
- Assume leadership responsibilities in the absence of the General Manager, ensuring smooth store operations and efficient task delegation.
- Customer Experience:
- Deliver excellent customer service and uphold Snap Kitchen's mission of providing healthy, convenient food options.
- Maintain a welcoming and professional demeanor, addressing customer inquiries, resolving concerns, and processing refunds/exchanges as needed.
- Operational Excellence:
- Ensure overall store hygiene and cleanliness, including wiping down counters and tables, sweeping, and maintaining a tidy condiment station.
- Manage inventory effectively, keeping shelves stocked, monitoring cooler temperatures, and replenishing pantry items.
- Utilize Snap Kitchen's in-store technology for tasks such as checking emails, printing and completing manifests, and opening/closing procedures.
- Sales & Marketing:
- Promote new and popular menu items, Snap Kitchen events, and the in-store loyalty program to drive customer engagement and sales growth.
- Actively contribute to membership sign-ups, upselling, and community marketing initiatives to expand Snap Kitchen's reach and customer base.
Required Qualifications:
- 1-5 years of previous experience as a store team member in a retail, food, or nutrition environment is preferred.
- Demonstrated experience in team management and leadership.
- Excellent professional communication skills.
- A high school diploma; some college preferred.
- A genuine commitment to the success of Snap Kitchen and its mission.
- A passion for health and nutritious food.
- Strong work ethic, adaptability, and ability to thrive in a fast-paced environment.
- Ability to prioritize tasks effectively and remain calm under pressure.
- Excellent organizational skills and attention to detail.
- Proficiency in navigating different operating systems (iOS, Android, Windows, etc.).
- Ability to lift up to 50 lbs.
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