Operations Manager

7 days ago


Houston, Texas, United States Snap Kitchen Services, Full time

At Snap Kitchen Services, we are seeking a highly motivated and experienced Retail Shift Supervisor to join our team as an Assistant General Manager. As a key member of our leadership team, you will be responsible for driving store success by engaging with customers, providing outstanding service, and promoting top-selling items.

Key Responsibilities:
  • Leadership & Mentorship:
    • Act as a mentor and leader for less experienced team members, guiding their development and providing support.
    • Assume leadership responsibilities in the absence of the General Manager, ensuring smooth store operations and efficient task delegation.
  • Customer Experience:
    • Deliver excellent customer service and uphold Snap Kitchen's mission of providing healthy, convenient food options.
    • Maintain a welcoming and professional demeanor, addressing customer inquiries, resolving concerns, and processing refunds/exchanges as needed.
  • Operational Excellence:
    • Ensure overall store hygiene and cleanliness, including wiping down counters and tables, sweeping, and maintaining a tidy condiment station.
    • Manage inventory effectively, keeping shelves stocked, monitoring cooler temperatures, and replenishing pantry items.
    • Utilize Snap Kitchen's in-store technology for tasks such as checking emails, printing and completing manifests, and opening/closing procedures.
  • Sales & Marketing:
    • Promote new and popular menu items, Snap Kitchen events, and the in-store loyalty program to drive customer engagement and sales growth.
    • Actively contribute to membership sign-ups, upselling, and community marketing initiatives to expand Snap Kitchen's reach and customer base.

Required Qualifications:

  • 1-5 years of previous experience as a store team member in a retail, food, or nutrition environment is preferred.
  • Demonstrated experience in team management and leadership.
  • Excellent professional communication skills.
  • A high school diploma; some college preferred.
  • A genuine commitment to the success of Snap Kitchen and its mission.
  • A passion for health and nutritious food.
  • Strong work ethic, adaptability, and ability to thrive in a fast-paced environment.
  • Ability to prioritize tasks effectively and remain calm under pressure.
  • Excellent organizational skills and attention to detail.
  • Proficiency in navigating different operating systems (iOS, Android, Windows, etc.).
  • Ability to lift up to 50 lbs.


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