Transportation Improvement Specialist
3 weeks ago
**Job Summary:**
We are seeking a highly skilled Transportation Improvement Specialist to join our team in Albany, NY. As a key member of our department, you will be responsible for reviewing and evaluating court documents, making determinations on driver license suspensions, and conducting interviews to resolve cases.
The ideal candidate will have two years of experience in customer service, preferably in a call center environment, providing information and resolving issues. Alternatively, they may have two years of experience in data entry, application processing, or business office experience.
This is a full-time position with a salary range of $41,399 to $56,743 per year. Benefits include a comprehensive health insurance plan, paid time off, and retirement savings options.
**Responsibilities:**
- Review and evaluate court documents and make determinations on driver license suspensions
- Conduct interviews to resolve cases and implement determinations from Department hearings
- Use computer systems to search records and prepare letters
- Process fees and maintain accurate records
**Requirements:**
- Two years of full-time experience in customer service or data entry
- Ability to work independently and as part of a team
- Strong communication and problem-solving skills
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