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Senior Living Ambassador
2 weeks ago
We are seeking an experienced Senior Living Ambassador to join our team at Brandon Woods at Alvamar in Lawrence, KS This beautiful community offers independent living, assisted living, and Alzheimer's care to over 115 units.
As a Senior Living Ambassador, you will be responsible for providing exceptional concierge and reception services to our senior residents and their guests. Your warm and professional demeanor will make a lasting impression on our community.
Key Responsibilities- Greet and welcome residents, guests, and visitors with a smile, offering personalized assistance and ensuring a welcoming environment.
- Assist residents with various requests, including transportation arrangements, dining reservations, event bookings, and other personal services.
- Coordinate with local service providers to arrange services for residents such as dry cleaning, housekeeping, and maintenance.
- Provide information and recommendations about local attractions, services, and amenities.
- Answer and direct incoming calls promptly and professionally, taking messages as necessary.
- Manage front desk operations, ensuring the area is neat, organized, and welcoming.
- Maintain and update resident and visitor logs, ensuring accurate and up-to-date records.
- Handle inquiries and provide accurate information about the community, including services, events, and policies.
- Assist with the coordination and communication of resident activities and events.
- Support residents with minor administrative tasks such as scheduling appointments and making copies.
- Manage incoming and outgoing mail and packages, ensuring timely distribution to residents.
- Maintain inventory of office and concierge supplies, placing orders as needed.
- Assist with the preparation and distribution of resident newsletters and notices.
- Able to work flexible hours, including evenings, weekends, and holidays as needed.
- Previous experience in a concierge, receptionist, or customer service role, preferably in a senior living or hospitality setting.
- Strong interpersonal and communication skills, with a friendly and professional demeanor.
- Excellent organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
