Field Service Representative

9 hours ago


Des Moines, Iowa, United States gpac Full time
Job Summary:

The Field Service Representative's primary responsibility is to execute job-specific tasks related to integrated products. This involves working at customer sites or the company's plant, collaborating with other employees and subcontractors to meet job requirements.

Key Responsibilities:

  • Assess project resource needs and coordinate assignments with personnel and subcontractors.
  • Support Field Services Manager and Service Leads in planning and organizing job assignments to ensure effective asset utilization.
  • Minimize project costs through efficient use of equipment, facilities, and materials, while maintaining product standards that exceed customer expectations.
  • Execute assignments from start to finish in compliance with company practices and procedures.
  • Review and acknowledge proper project handoff from Field or Plant supervisor.
  • Participate in job preparation meetings to discuss work scope, project specifications, budgets, schedules, and safety requirements.
  • Communicate with other departments to ensure activities are properly coordinated.
  • Utilize communication tools such as Office 365 Teams, Planner, and Outlook to provide daily status updates.
  • Ensure timely and accurate time and expense reporting.
  • Expedite and resolve issues regarding material and equipment availability.
  • Contain material, equipment, and vehicle costs by eliminating wasteful practices and implementing control measures.


Additional Responsibilities:

  • Support performance evaluations, identify training needs, and recommend action plans for meeting performance expectations.
  • Communicate regularly with Field Service Manager regarding staffing needs, objectives, issues, and open projects.
  • Schedule vehicle maintenance and coordinate payment.
  • Perform onsite startup checks and verification activities for integrated products.
  • Troubleshoot enclosure and tank-related activities for integrated products.


Requirements:

  • Minimum of five years of field-related experience.
  • Strong organizational skills and interpersonal skills for interacting with management, technical support staff, suppliers, and customers.
  • Knowledge of OSHA 10, NFPA70E, First Aid, and CPR certifications.
  • Ability to follow instructions in written or oral form and solve problems involving several variables.
  • Ability to add, subtract, and divide all units of measure.
  • Ability to read company manuals and reports, workplace rules and procedures; communicate clearly and confidently in English.
  • College preferred; High School Diploma required.
  • Valid driver's license.


About Us:

We are a national provider of industrial products and infrastructure services for various markets, including electrical, mechanical, and communications contracting solutions for commercial, industrial, residential, and renewable energy sectors. We are publicly traded on NASDAQ and have produced over $1.19 billion in revenue and employed over 5,000 employees across more than 79 locations in the United States. Our commitment to our employees includes safety as the top priority, competitive pay, company 401K plan with employer contribution match, paid time off, company-paid life insurance, options for medical, dental, and vision coverage, and more.

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