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Dispatch Operations Supervisor

3 weeks ago

Oklahoma City, Oklahoma, United States SendaRide Full time
Key Responsibilities
Your primary responsibilities include training and developing your team members, monitoring team metrics to ensure goals are met, and overseeing employee attendance and adherence management. You will also be responsible for workforce management, ensuring optimal performance and shift productivity. Additionally, you will handle internal and external escalations with urgency and precision, communicating promptly and accurately to the appropriate stakeholders.

As a leader, you will foster a collaborative and high-performing environment, motivating and inspiring your team members to excel. Your expertise in optimizing employee productivity will enable you to allocate resources strategically to meet client service level agreements (SLAs).