Theatre Operations Manager

5 days ago


Collegeville, Pennsylvania, United States Marcus Hotels Full time

Theatre Operations Role

The Assistant Manager plays a pivotal role in the smooth operation of our theatres. This position leads by example, delivering exceptional guest service in a fast-paced environment that is clean, safe, and efficient. The Assistant Manager supervises and motivates hourly theatre associates, ensuring they adhere to operating policies and procedures to meet company objectives and achieve financial targets. This position reports directly to the General Manager/Manager.

Key Responsibilities:

  1. Ability to work independently and problem solve with ease
  2. Ability to learn and operate various theatre roles and schedule accordingly
  3. Learn and understand cash handling, server check out, and deposit preparation
  4. Understand daily business objectives, including staffing levels, events, and specials
  5. Help maintain internal inventory control, including daily soft counts and validation
  6. Ability to train, motivate, and develop staff
  7. Use forecasted business levels to assist with associate schedules
  8. Assist with daily revision of timesheets and payroll, as needed
  9. Consistently create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions to provide exceptional service
  10. Assist GM with hiring, training, and associate development
  11. Operate projection equipment, including projectors, servers, and sound equipment
  12. Understand our business model and demonstrate desired behaviors for all staff by driving sales within the facility
  13. Understand and enforce all corporate policies, rules, and procedures
  14. Facilitate any guest issues and create a positive recovery for the guest
  15. Partner with key vendors and order concession items, liquor, soda, dry goods, and janitorial supplies as needed
  16. Responsible for general maintenance of front of house, back of house, and kitchen line, monitoring cleanliness, stock levels, safety issues, mechanical issues, and aesthetics
  17. Understand PCI compliancy and handle any safety concerns in the building
  18. Working knowledge of computer systems, including Microsoft Word, Excel, and POS System
  19. Preserve confidentiality of theatre information and passwords, adhering to PCI regulations
  20. Process daily corporate office or supervisor requests via phone and email
  21. Coach and counsel associates, understanding the procedures involved
  22. Understand the new hire process, necessary paperwork/documents, and orientation process
  23. Perform other duties assigned by Director of Operations, District Director, General Manager, and Manager


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