Senior Social Care Specialist
7 days ago
We are seeking a highly skilled Senior Social Care Specialist to join our team at CareAdvisors. As a key member of our social care team, you will play a critical role in supporting the day-to-day operations of our helpline and hospital teams.
Key Responsibilities- Manage a caseload of complex cases through communication with patients and caregivers, documentation in EHR systems, data entry, maintenance, and reconciliation.
- Assist in providing oversight, support, and guidance within Social Care.
- Offer information and appropriate referrals to community services using warm handoffs when possible.
- Return voicemail and emails from participants and community partners.
- Provide navigation across sectors and providers to ensure coordination and service access/completion for all cases.
- Responsible for pre-screening clients for eligibility, application assistance, information dissemination to clients and staff of partner organizations, following up with clients, and data tracking.
- Work collaboratively with our Social Care Manager to provide outreach and expand resident knowledge of available resources/services.
- Leverage your in-depth knowledge of government benefits and all available services and stay informed about policy and procedure changes.
- Participate in internal meetings to stay informed of program developments and issues.
- Keep impeccable notes on client communication and follow up with referral sources.
- Meet with team leads for regularly scheduled meetings.
- Complete statistical data and required paperwork in a timely manner.
- Perform other related duties as assigned by leadership.
- Bilingual - Spanish required
- Bachelor's Degree in Human Services or related field; or commensurate work experience.
- 4+ years of relevant experience in care planning, or care management
- Experience with housing, government benefit applications, and complex case management.
- 1+ years of management or supervisory experience (helpful)
- Good judgment in maintaining responsibilities of the position in advocating for the best interest of clients served.
- Ability to work effectively with diverse individuals and groups.
- Medical
- Dental
- Vision
- Unlimited PTO
- 11 Paid Holidays
- Additional Financial Benefits (outside of Base Salary)
At CareAdvisors, our goal is simple: to make healthcare more accessible for everyone in the U.S. As an underrepresented-owned tech startup, we're focused on practical solutions that help millions of individuals access essential healthcare and social services faster.
We leverage technology to disrupt inefficient processes and address the Social Determinants of Health (SDoH) that disproportionately affect our marginalized and vulnerable communities.
Join us in our efforts to dismantle barriers and ensure equitable access to healthcare for all.
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