Patient Access Ambassador

6 days ago


Oneonta, United States Optum Full time

Job Summary

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The Patient Access Associate plays a vital role in ensuring the initial experience of patients and representatives with our hospital is exceptional. This position requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Communicate directly with patients and/or families to collect demographic information, health history, and verify insurance eligibility/benefits
  • Utilize computer systems to enter access or verify patient data in real-time, ensuring accuracy and completeness of information
  • Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
  • Verify insurance coverage, benefits, and create price estimates as needed
  • Collect patient co-pays and conduct conversations on out-of-pocket financial obligations
  • Identify outstanding balances from previous visits and attempt collection
  • Respond to patient inquiries related to routine and sensitive topics in a compassionate and respectful manner
  • Maintain up-to-date knowledge of specific registration requirements for various areas, including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

What We Offer

We offer a comprehensive benefits package, competitive base pay, performance rewards, and a management team committed to your success. Some highlights include:

  • Competitive salary: $17.00 - $28.27 per hour (based on location and experience)
  • Paid Time Off and 8 paid holidays
  • Medical Plan options, Health Spending Account, and Health Savings Account
  • Dental, Vision, Life & AD&D Insurance, Short-term disability, and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan, and Education Reimbursement
  • Employee Discounts, Employee Assistance Program, Employee Referral Bonus Program, and Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

About Optum

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. Our mission is to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We are committed to diversity, inclusion, and advancing health equity on a global scale.



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