Tour Ambassador

1 month ago


Juneau, Alaska, United States Allen Marine Inc Full time
Job Summary

As a Tour Representative with Allen Marine Inc, you will play a key role in ensuring the smooth operation of our shore-based excursions. Reporting to the Senior Sales Representative and Sales Manager, you will be responsible for directing cruise ship guests to assigned motorcoaches and designated waiting areas.

Key Responsibilities
  • Provide exceptional customer service and answer questions about Allen Marine Tours, Juneau, and Southeast Alaska.
  • Act as a liaison between shore excursion staff, assisting with sales and logistics, including working with bus companies and ships' staff to meet passengers' special needs.
  • Direct, assist, and organize passenger movement between cruise ship and tour coaches.
  • Collect tickets/vouchers as passengers board motor coaches.
  • Communicate effectively with other Allen Marine employees via company radios.
  • Conduct settlement transactions with cruise line representatives.
  • Maintain periodic reports of passenger counts and daily sales.
Requirements
  • Present a professional and friendly attitude while working in a fast-paced environment.
  • Ability to stand for long periods and walk up to 3 miles per day.
  • Must be clean, well-groomed, courteous, honest, punctual, and reliable.
  • Ability to approach and speak to people you don't know and direct large crowds.
  • Ability to prioritize and handle time-sensitive tasks with great attention to detail.
Preferred Qualifications
  • Experience in the tourism/visitor industry.
  • Experience using a two-way radio.
  • Able to pass a drug test.
  • Valid driver's license.
Work Environment

Ability to work flexible schedule, including weekends and holidays, and varied shift hours.

Physical Demands: Occasionally required to lift and/or move up to 50 pounds, walk on uneven deck surfaces, and work outdoors in all types of weather.


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