Tour Ambassador
1 month ago
As a Tour Representative with Allen Marine Inc, you will play a key role in ensuring the smooth operation of our shore-based excursions. Reporting to the Senior Sales Representative and Sales Manager, you will be responsible for directing cruise ship guests to assigned motorcoaches and designated waiting areas.
Key Responsibilities- Provide exceptional customer service and answer questions about Allen Marine Tours, Juneau, and Southeast Alaska.
- Act as a liaison between shore excursion staff, assisting with sales and logistics, including working with bus companies and ships' staff to meet passengers' special needs.
- Direct, assist, and organize passenger movement between cruise ship and tour coaches.
- Collect tickets/vouchers as passengers board motor coaches.
- Communicate effectively with other Allen Marine employees via company radios.
- Conduct settlement transactions with cruise line representatives.
- Maintain periodic reports of passenger counts and daily sales.
- Present a professional and friendly attitude while working in a fast-paced environment.
- Ability to stand for long periods and walk up to 3 miles per day.
- Must be clean, well-groomed, courteous, honest, punctual, and reliable.
- Ability to approach and speak to people you don't know and direct large crowds.
- Ability to prioritize and handle time-sensitive tasks with great attention to detail.
- Experience in the tourism/visitor industry.
- Experience using a two-way radio.
- Able to pass a drug test.
- Valid driver's license.
Ability to work flexible schedule, including weekends and holidays, and varied shift hours.
Physical Demands: Occasionally required to lift and/or move up to 50 pounds, walk on uneven deck surfaces, and work outdoors in all types of weather.
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Tour Ambassador
4 weeks ago
Juneau, Alaska, United States Allen Marine Inc Full timeJob SummaryAllen Marine Inc is seeking a highly skilled and customer-focused individual to join our team as a Tour Representative. This shore-based position is responsible for directing cruise ship guests to assigned motorcoaches and designated waiting areas.Key ResponsibilitiesProvide exceptional customer service to guests, answering questions about Allen...