Lead Massage Therapist
6 days ago
We are a luxury beachfront resort dedicated to providing exceptional guest experiences. Our team is passionate about delivering top-notch service and creating unforgettable memories for our guests.
Job SummaryWe are seeking a highly skilled and experienced Spa Manager to join our team. As a key member of our spa operations, you will be responsible for overseeing the daily activities of our spa therapists, ensuring exceptional guest service quality, and driving revenue growth.
Key Responsibilities- Spa Operations Management: Supervise spa therapists, manage room scheduling, and ensure optimal staffing levels to control labor and maximize revenue opportunities.
- Treatment Delivery: Provide massage and body treatments, ensure all spa equipment is maintained, and inventory professional products.
- Training and Development: Train treatment providers, create and manage a training program, and maintain product use control.
- Guest Service: Facilitate smooth working relations between spa receptionists and treatment providers, communicate with guests and treatment providers, and ensure exceptional guest service quality.
- Marketing and Sales: Promote treatment services and products, propose and assist in implementing special promotional events and seasonal treatments.
- Administrative Tasks: Complete weekly therapist schedules, assist with time edits, and understand, train, and abide by the Heavenly Spa by Westin, Westin, and HEI standards and guidelines.
- Experience: At least 500 hours of hands-on massage experience, prior supervisory experience preferred.
- Licenses: Active and clear license to perform massage and body treatments, ideally a secondary license in skincare and/or nail treatments in Florida.
- Skills: Excellent communication, problem-solving, and customer service skills, knowledge of anatomy and physiology, and ability to stand, bend, and perform duties required for specific modalities.
We offer a comprehensive benefit program that includes competitive medical and dental programs, vision insurance, vacation, sick, and vacation programs, pet insurance, and a 401(k) savings plan with matching funds.
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