Customer Care Team Lead

4 weeks ago


Goodyear, Arizona, United States Jacuzzi Group Full time
Job Overview

Jacuzzi Group is seeking a seasoned Customer Care Supervisor to oversee the daily operations of our customer care team. The ideal candidate will have a proven track record in customer service management, strong leadership skills, and the ability to motivate and guide a team to achieve their goals.

Key Responsibilities:

  • Manage the customer care team to ensure high standards of service and engagement.
  • Develop and implement training programs to enhance the skills and performance of customer care representatives.
  • Monitor team performance and provide constructive feedback to promote growth and improvement.
  • Ensure consistent service excellence and adherence to company standards.
  • Address and resolve customer concerns and inquiries in a timely and efficient manner.
  • Collaborate with other departments to ensure streamlined communication and processes.

Requirements:

  • Proven experience in customer service management or supervisory role.
  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal abilities.
  • Ability to analyze performance metrics and develop strategies for improvement.
  • High attention to detail and problem-solving skills.

Benefits:

  • Competitive salary: $59,000.00 per year.
  • Full-time position with a 2nd shift schedule (11:00 am - 8:00 pm) with the possibility of working Saturdays.
  • Comprehensive benefits package, including health, dental, life, and vision insurance, as well as a 401(k) with matching program.


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