Customer Care Team Lead
4 weeks ago
Jacuzzi Group is seeking a seasoned Customer Care Supervisor to oversee the daily operations of our customer care team. The ideal candidate will have a proven track record in customer service management, strong leadership skills, and the ability to motivate and guide a team to achieve their goals.
Key Responsibilities:
- Manage the customer care team to ensure high standards of service and engagement.
- Develop and implement training programs to enhance the skills and performance of customer care representatives.
- Monitor team performance and provide constructive feedback to promote growth and improvement.
- Ensure consistent service excellence and adherence to company standards.
- Address and resolve customer concerns and inquiries in a timely and efficient manner.
- Collaborate with other departments to ensure streamlined communication and processes.
Requirements:
- Proven experience in customer service management or supervisory role.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze performance metrics and develop strategies for improvement.
- High attention to detail and problem-solving skills.
Benefits:
- Competitive salary: $59,000.00 per year.
- Full-time position with a 2nd shift schedule (11:00 am - 8:00 pm) with the possibility of working Saturdays.
- Comprehensive benefits package, including health, dental, life, and vision insurance, as well as a 401(k) with matching program.
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