Loan Servicing Representative

2 weeks ago


Groton, Connecticut, United States Chelsea Groton Bank Full time
Job Summary

Chelsea Groton Bank is seeking a highly motivated and detail-oriented Loan Servicing Representative to join our team. As a key member of our Loan Servicing Department, you will play a critical role in ensuring the quality and accuracy of our loan processing and servicing operations.

Key Responsibilities
  • Review and verify closing documents for Retail Lending loans to ensure compliance with regulatory requirements.
  • Enter quality control requirements into our mortgage processing system and follow up on missing or incorrect documentation.
  • Respond to customer, attorney, and branch inquiries in a professional and courteous manner, resolving problems and questions in a timely and efficient manner.
  • Assist with the preparation and processing of loan sale/transfer documentation.
  • Provide exceptional customer service to internal and external customers, ensuring a positive and efficient experience.
Why Choose Chelsea Groton Bank?

We are a Top Workplace in Connecticut and a Best Bank by The Day, offering a competitive salary, 401(k) plan, paid time off, health benefits, wellness and engagement programs, leadership training, and professional development opportunities.

Our team members are encouraged and empowered to be better, go further, and help others. We are focused on bringing together the best in digital, remote, and in-person capabilities to support our customers and team members.

Apply today to join a company that exceeds expectations and supports local organizations financially and through volunteerism.



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