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Assistant General Manager

2 months ago

Dallas, Texas, United States Doubletree Dallas Campbell Center Full time
Job Summary

The Doubletree by Hilton Campbell Centre is a smart, stylish, and modern hotel located within the Campbell Centre office complex in the heart of the Dallas Business District. This hotel features 300 spacious rooms and suites, each with floor-to-ceiling windows offering stunning views of the city. With 19 floors dedicated to seamless comfort and productivity, we provide a convenient location just two miles from SMU and University Park, and less than 10 minutes from Dallas Love Field Airport. Our competitive pay and complete benefits package make us an attractive choice for career advancement.

Responsibilities
  • Qualifications:
    • At least 5 years of progressive experience in a Rooms or F&B department in a hotel, or a 4-year college degree and at least 2 to 3 years of experience in a Rooms or F&B department at a hotel, or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a hotel.
    • Previous supervisory experience is required.
    • The ability to evaluate and select among alternative courses of action quickly and accurately.
    • Effective communication and problem-solving skills.
    • The ability to work well in stressful, high-pressure situations.
    • Maintaining composure and objectivity under pressure.
    • Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
    • Effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
    • The ability to work with and understand financial information and data and basic arithmetic functions.
    • The ability to convey information and ideas clearly.
  • Responsibilities:
    • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
    • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
    • Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
    • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
    • Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
    • Assist the General Manager as needed in revenue generation programs.
    • Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
    • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
    • Participate in (at a minimum) bi-weekly one-on-ones with the Department Heads to facilitate personnel development.
    • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
    • Follow up on all empowerment successes and opportunities with the appropriate Department Head.
    • Assist the General Manager with the creation of financial reports as required by the Corporate Office.
    • Meet all Corporate-imposed deadlines as well as those imposed by the General Manager.
    • Ensure that training in service standards is taking place in each department using the steps to effective training.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
    • Be in the public areas during peak times greeting guests and offering assistance as needed.
    • Ensure that all scheduled meetings take place on the property.
    • Any other responsibilities assigned by the General Manager.
Property Details

Stylish and inviting, DoubleTree by Hilton Hotel Dallas - Campbell Centre is ideally situated within the dynamic Campbell Center office complex, in the heart of Dallas business district. We're near SMU and University Park and many popular Dallas area attractions. Newly refreshed and designed for convenience and productivity, the hotel features an array of amenities and services, including our signature warm DoubleTree chocolate chip cookie on arrival. We offer our guests complimentary shuttle service within a three-mile radius of the hotel.

First to bring a Topgolf Swing Suite to the Dallas Metroplex, an immersive social experience offering guests a comfy lounge to enjoy food and beverage service while playing a selection of games in a one-of-a-kind simulation that's fun for golfers and non-golfers alike.

With 300 rooms and suites across 19 floors, we're a great choice for groups and corporate travelers. Each modern room features floor-to-ceiling windows offering great views of Dallas. Guests can upgrade their stay to a junior executive suite and enjoy an oversized room with a pullout sofa and mini-refrigerator.

We have over 15,000 square feet of flexible meeting and event space, including a stunning 2,224-square-foot rooftop ballroom with city views, perfect for corporate receptions or wedding celebrations. From customizable packages, gourmet catering options, and expert on-site audio/visual support, we provide everything hosts need for a perfectly coordinated event.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:
    • Medical, Dental, and Vision Coverage
    • Short-Term and Long-Term Disability Income
    • Term Life and AD&D Insurance
    • Paid Time Off
    • Employee Assistance Program
    • 401k Retirement Plan