Dialer Operations Manager

2 weeks ago


Deerfield Beach, Florida, United States Elite Agency Health Full time
Job SummaryAt Elite Agency Health, we are seeking a highly skilled Dialer Manager to join our team. As a key member of our marketing and sales teams, you will play a pivotal role in managing call center operations, lead management processes, CRM systems, and personal systems support.Key Responsibilities
  • Call Center Support:

    • Develop and maintain lead strategies to optimize efficiency and effectiveness.

    • Manage user and account creation within call center systems.

    • Oversee call routing management to ensure seamless communication.

    • Conduct call analytics to identify trends and opportunities for improvement.

    • Develop user training materials to support ongoing learning and development.

  • Lead Management:

    • Facilitate lead posting and tracking management to streamline processes.

    • Manage lead distribution to ensure equitable allocation among sales teams.

    • Implement multimedia outreach strategies to engage leads across various channels.

    • Monitor lead KPIs and performance metrics to drive continuous improvement.

    • Create and maintain workflows to streamline lead management processes.

  • CRM Management:

    • Design workflows within the CRM system to automate processes.

    • Provide quality assurance for ongoing workflows to maintain accuracy and efficiency.

    • Craft new workflow automation requests to enhance system capabilities.

    • Integrate APIs to optimize CRM system functionality and data integration.

  • Personal Systems Support:

    • Manage account creation for new hires to ensure access to necessary systems.

    • Create training videos and materials to support employee onboarding and development.

    • Oversee computer development and management to maintain system integrity.

    • Generate and maintain reports for data analytics to inform decision-making.

Requirements
  • 3 years of experience in the insurance industry or similar industry.

  • Positive attitude and strong interpersonal skills.

  • Ability to learn and adapt to new technologies and processes.

  • Personable and professional demeanor.

  • Drive to succeed in a challenging and dynamic environment.

Benefits
  • Competitive salary and comprehensive benefits package.

  • Opportunities for professional development and career advancement.

  • Collaborative and supportive work environment.

  • Paid Time Off.


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