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Customer Service Representative

1 week ago

West Covina, California, United States Success Education Colleges Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Contact Center Specialist at Success Education Colleges. As a key member of our admissions team, you will play a vital role in providing exceptional service to prospective students and their families.

About the Role

The Contact Center Specialist is responsible for making telephone calls and setting appointments with prospective students. This includes calling all SEC internet and website inquiries, assisting with health care program inquiries, and conducting follow-up on all inquiries. You will also be responsible for screening potential applicants by phone and setting up campus interviews.

Key Responsibilities
  • Work compliantly within federal and state regulations
  • Adhere to company admissions code of ethics, policies, and procedures
  • Communicate effectively with prospective and future students while avoiding misrepresentation at all times
  • Provide the highest level of customer service to prospective students
  • Call all internet and website inquiries
  • Assist with inquiries for health care programs
  • Conduct continual follow-up on all inquiries (phone, mail, internet)
  • Screen potential applicants by phone and set up campus interviews
  • Input all activity into database management system in a timely and accurate manner
Requirements

To be successful in this role, you will need to possess:

  • Knowledgeable of and stays current on program offerings
  • Demonstrated skills in facilitating and modeling a strong customer service orientation
  • Ability to interact constructively with colleagues and supervisor
  • Ability to project a professional image in over the phone and in writing
  • Possess quality voice skills, speak well, and be clearly understood via telephone
  • Strong organizational skills
  • Capacity to work in a fast-paced environment and be a self-starter
  • Ability to focus on specific quantifiable goals for achievement
  • Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook

This is an excellent opportunity to join a dynamic team and make a real difference in the lives of our students. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.