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Customer Care Specialist

2 months ago

Boise, Idaho, United States Metro Express People, LLC Full time
Position Overview:
As a Customer Care Specialist at Metro Express Car Wash, you will be the first point of contact for our valued customers, ensuring they receive exceptional service from the moment they arrive until they drive away in a spotless vehicle. Collaborating closely with site management, you will foster a team dedicated to excellence, embodying our Core Values of outstanding customer service and operational integrity.

Key Responsibilities:
  • Welcome and assist customers throughout the car wash experience with a friendly demeanor and attentive service.
  • Communicate current promotions, special offers, and membership options in accordance with training protocols.
  • Guide customers safely through the entrance of the car wash.
  • Encourage a culture of safety and maintain a secure working environment.
  • Ensure customer satisfaction and cultivate loyalty through exceptional service.
  • Participate in the upkeep of the facility, equipment, and surrounding areas.
  • Exceed customer expectations and support colleagues while living by our Core Values.

Qualifications:

At Metro Express Car Wash, we pride ourselves on our core values: Passion for Service, Ownership, and Grit. Upholding these values is essential to our workplace culture and distinguishes us in the industry.

  • Demonstrated integrity and enthusiasm for customer service.
  • Strong problem-solving abilities and conflict resolution skills.
  • Flexibility to work varied schedules, including evenings and weekends.
  • Capability to work outdoors in diverse weather conditions.
  • Ability to stand for extended periods during shifts.
  • Physical capability to lift up to 50 lbs. and perform necessary bending and stretching.
  • Commitment to contributing to a safe work environment.
  • Previous experience in retail sales is advantageous.

Additional Information:

Applicants must be at least 18 years of age to apply. We offer both full-time and part-time positions. Travel is not required for this role.

Benefits for Full-Time Employees Include:
$16.00 per hour plus commissions
Medical Insurance
Dental & Vision Insurance
Short-term & Long-term Disability
EAP Services
401(k) Plan
Tuition Reimbursement
Paid Time Off
Complimentary Weekly Car Wash