Patient Services Coordinator
3 weeks ago
We're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care services. Our multispecialty and urgent care providers serve millions of patients across traditional practices, patients' homes, and virtually through our operating companies.
Job SummaryWe're seeking a skilled Patient Services Representative to join our team. As a key member of our healthcare operations team, you'll be responsible for providing exceptional patient care and administrative support.
Key Responsibilities:- Greets patients, families, and visitors in a friendly and professional manner, directing them to the appropriate area.
- Maintains efficient patient flow through the registration process, providing excellent customer service.
- Answers phone calls, directs them appropriately, takes accurate messages, and delivers them to the right person.
- Informs patients of delays in physician schedules, assists with patient comfort while delayed.
- Posts self-pay charges, collects payments, and provides patients with receipts, accurately reconciling daily payments.
- Opens and closes batches properly, reconciles collections, prepares deposits, and documents corrections.
- Scans insurance cards, processes verifications using our online system, and updates patient accounts.
- Schedules appointments accurately, using waitlists when necessary, and confirms future appointments as needed.
- Schedules and enters orders for diagnostic tests and procedures, following all appropriate workflows.
- Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
- Completes referrals according to departmental guidelines and enters them into the appropriate system.
- High School Graduate or GED required; Associate Degree preferred.
- Previous PSR experience preferred.
- Ability to communicate in English, both orally and in writing.
- Excellent customer service skills.
- Ability to organize and perform multiple tasks in a timely manner.
- Knowledge of medical office terminology preferred.
- Basic proficiency in computer use required; previous experience with Standard Office Technology in a Windows-based environment preferred.
We value the critical role that health and wellness play in the lives of our team members and their families. Our benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
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