Banking Associate

We are seeking a highly motivated and customer-focused Banking Associate to join our team at BMO. As a key member of our branch, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their interests.

• Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby, offering advice and guidance on digital and self-serve options to make banking easy, simple, and fast.
• Conduct client conversations about banking services, recommending alternative channels and providing personal banking and investment advice as a lobby leader.
• Meet customer transaction-based needs with seamless execution and review customer profiles to engage in needs-based conversations.
• Contribute to meeting branch business results and the customer experience, supporting operational activities, and acting as a key member of a collaborative and versatile branch and market team.
• Proactively find creative approaches to make each customer's experience feel personal and look for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Follow through on risk and compliance processes and policies to safeguard customer assets, maintain their privacy, and act in their best interest.

• Typically between 1 – 2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers, drive to deliver a personal customer experience, and a focus on results.
• Resourceful self-starter with courage and confidence to approach customers, readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers, and an aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.

BMO offers a competitive salary range of $41,715.00 - $49,000.00, a salaried pay type, and a comprehensive total compensation package that includes performance-based incentives, discretionary bonuses, and other perks and rewards. We also offer health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.