Loan Recovery Professional

1 week ago


Redwood City, California, United States Monterra Credit Union Full time

About Us

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Monterra Credit Union is a community-centric and growth-oriented financial institution located in the heart of the Bay Area. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels welcome and supported.

In this role, you will be responsible for managing delinquent loans and communicating with members to resolve issues. You will work closely with our team to achieve our mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals.

Key Responsibilities

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  • Initiate telephone contact on loans at least 11-days past due">
  • Monitor all past due loans and follow up on promises not kept">
  • Maintain complete documentation of collection activity">
  • Recover negative share accounts and recommend repossessions">
  • Closing Visa lines of credit and reconciling member disputes">

What We Offer

We offer an excellent salary package, including a starting pay of $28.00 - $32.00 per hour depending on experience, bilingual pay incentives, semi-annual bonuses, and comprehensive benefits, such as medical, dental, vision, life, and long-term disability insurances, 401(k) with generous matching contributions, discounts on financial products and services, and paid time off.



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