IT Support Professional

3 weeks ago


La Crosse, Wisconsin, United States Trust Point Inc. Full time
Job Description

We are seeking an experienced Information Technology Support Specialist to join our team at Trust Point Inc. in La Crosse, WI.

This is a full-time position working Monday-Friday, 8am-5pm in our office.

The estimated salary for this role is $60,000 - $80,000 per year, based on the job requirements and industry standards.

About the Role:

The successful candidate will be responsible for providing technical support to our team members, addressing questions and concerns in a professional and timely manner.

Key Responsibilities:

  • Reviewing trouble tickets and scans
  • Troubleshooting of equipment
  • Informal training on various computer hardware and software
  • Review of network logs, nightly perimeter vulnerability reports and email system
  • Management of Zoom video conferencing
  • Issuance and maintenance of key fob access
  • System user set-up and troubleshooting, both in office and work from home environments
  • Support IT infrastructure in all offices

Requirements:

  • Aptitude for understanding and troubleshooting technology related issues required
  • Strong problem-solving skills, people skills, and written and verbal communication skills required


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