IT Field Service Professional

3 days ago


Rock Springs, Wyoming, United States Red Knight Solutions, LLC Full time
Job Description

We are seeking a dedicated Field Specialist to join our Infrastructure Delivery team in Rock Springs. As a key member of our SWAT team approach, you will be responsible for performing hardware-focused break fix services and solutions on designated equipment. Your tasks will include:

  • Providing customer support for hardware-related issues
  • Communicating effectively in written and verbal form
  • Possessing excellent customer service skills
  • Accepting and delivering all assigned service calls
  • Completing administrative tasks associated with each call
  • Responsible for control and return of assets and inventory

Your success in this role will be measured by your ability to troubleshoot and repair moderately complex technical issues while providing exceptional customer service. If you have a strong background in technical school certification or equivalent, 1-2 years of relevant experience, and possess a valid driver's license, reliable transportation, and basic repair tools, we encourage you to apply.



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