Customer Service Representative

1 week ago

Sidney, Montana, United States Motion & Flow Control Products Full time
Customer Service Representative Job Summary

Motion & Flow Control Products is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and fax, providing accurate and timely information
  • Process customer orders, including preparing quotations, writing orders, and relaying pertinent information to customers and suppliers
  • Coordinate with other departments to handle purchase orders and provide service and support to customers and the Outside Sales Team
  • Use our business ERP systems to retrieve customer information, stock status information, and the status of purchase orders
  • Track and follow up on inquiries, quotations, and orders through our ERP systems
  • Ensure all required documentation is obtained and forwarded to customers
  • Interface with suppliers on technical, pricing, and delivery issues
  • Respond to inquiries in a timely manner with good phone selling skills
  • Assist accounts receivable with payment and credit hold issues
  • Assist in managing supplier relationships
  • Provide the highest level of customer service promptly and ethically
  • Generate and maintain accurate required documentation, including quotations
  • Address and resolve all customer requests and/or complaints utilizing a positive, creative approach
  • Collaborate with all appropriate departments and personnel to ensure customer satisfaction
  • Develop ideas that help MFCP improve customer service, systems, and procedures
  • Maintain a safe, clean, and organized work area
  • Adhere to strict Safety Guidelines
Requirements:
  • Must be 21 years or older as some driving will be required
  • High school diploma or equivalent
  • Excellent written and oral communication and strong relationship building skills required
  • Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment
  • Strong computer skills, including use of MS Office (Word, Excel, and Outlook), with a willingness to learn new software programs
  • Experience with Epicor Prophet 21 a plus
  • Must be a good listener with above-average reasoning ability and make minimal mistakes
  • Must be a good learner who can assimilate product knowledge and skills as they are presented
  • Experience with distribution and familiarity with our product lines a plus
  • Must be able to work with a wide variety of people and personalities
  • Maintain regular and punctual attendance
  • As MFCP is a small employer, and employees work in a collaborative team environment, employee must be physically present in the office to perform his/her job functions
  • Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers and suppliers
Benefits:

Motion & Flow Control Products offers a competitive salary, attractive benefits, including medical, dental, vision, 401(k) investment plan, life insurance, and PTO. Candidates are subject to pre-employment criminal background, drug screen, and DMV record review, along with possible reference checks.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, race, sex, color, religion, national origin, marital status, sexual orientation, veteran status, military status, disability, genetic information, or any other applicable status protected by federal, state, or local law. This Employer Participates in E-Verify.

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