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Store Associate Customer Service

3 weeks ago

Glen Burnie, Maryland, United States Michaels Stores Full time
Job Description

We are seeking a highly skilled and customer-focused Store Associate Customer Service to join our team at Michaels Stores. As a key member of our retail team, you will provide exceptional customer service, help customers shop our stores, and find what they're looking for.

Key Responsibilities
  • Customer Service: Deliver friendly and helpful customer service, respond to customer inquiries, and resolve any issues in a timely and professional manner.
  • Retail Operations: Maintain store recovery standards, unload trucks, and merchandise duties throughout the store.
  • Checkout Experience: Provide a fast and friendly checkout experience, execute cash handling to standards, and engage customers on the benefits of our Rewards program and Private Label Credit Cards.
  • Omnichannel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes, participate in truck unloading and stocking, and maintain planograms (POGs).
  • Merchandise Recovery: Responsible for completing merchandise recovery and maintenance, including merchandise return/go back process and general store recovery to ensure a well-merchandised and in-stock store.
  • Additional Duties: Perform Store In Stock Optimization (SISO) and AD set duties as assigned, support shrink and safety programs, and adhere to Standard Operating Procedures (SOPS) and Company programs.