Customer Service Representative

5 days ago


Asheville, North Carolina, United States First Citizens Bank Full time

About the Role:

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We are seeking a highly skilled and motivated Customer Service Representative to join our Branch Team at First Citizens Bank. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and facilitating customer awareness and education of bank services.

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Responsibilities:

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  • Engage customers in conversation to understand their banking needs and preferences">
  • Process transactions accurately and efficiently">
  • Provide assistance with account servicing needs">
  • Facilitate customer awareness and education of bank services, including digital banking capabilities">
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs">
  • Travel to multiple branches to provide coverage">
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Requirements:

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To be successful in this role, you will need to possess a High School Diploma or GED and 6 months customer service experience. A valid driver's license is also required, as frequent driving to other offices is necessary.

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Benefits:

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As a valued member of our team, you will enjoy a comprehensive benefits program, including customized offerings designed to support your family and well-being. Our benefits programs are designed to meet you where you are in life, and we offer a range of options to suit your needs.

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About Us:

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First Citizens Bank is a leading financial institution dedicated to providing exceptional customer service and innovative banking solutions. We pride ourselves on our commitment to community and our focus on helping our customers achieve their financial goals.

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Estimated Salary Range: $45,000 - $65,000 per year



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