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Customer Service Advisor

2 weeks ago


Yuma, Arizona, United States Bill Alexander Toyota Full time
Job Description
The Customer Service Advisor at Bill Alexander Toyota is a vital member of the service team, dedicated to delivering exceptional customer experiences and ensuring smooth operations. This advisor acts as the primary point of contact for customers, providing assistance and guidance throughout their vehicle servicing journey.
Key Responsibilities
  • Engage with customers to understand their automotive service needs and concerns
  • Schedule service appointments and communicate service timelines to customers
  • Offer clear explanations of recommended services and associated costs
  • Maintain accurate records of customer information, service history, and vehicle condition
  • Partner with service technicians to prioritize and manage service orders
Requirements
  • Prior experience in a customer-facing or automotive service role
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Ability to work effectively under pressure and meet deadlines
  • Proficient computer skills and familiarity with automotive software and systems