Assistant Manager

5 days ago

Ogden, Utah, United States Kedplasma Full time
About Kedplasma

Kedplasma is a leading provider of plasma collection services, dedicated to delivering high-quality products to our customers while ensuring the safety and well-being of our donors and employees.

Job Summary

We are seeking an experienced Assistant Manager to join our team at our plasma collection center. As an Assistant Manager, you will play a key role in overseeing the daily operations of the center, ensuring compliance with regulatory requirements, and driving business growth.

Key Responsibilities
  • Oversee the daily performance of assigned staff and assist with managing the center as a business, assuming responsibility for operational and financial results.
  • Ensure tasks in all areas of the business are being completed in accordance with company policies and SOPs.
  • Ensure the center operates in compliance with EU, FDA, state, local, and company-specific regulations related to employee and donor safety, and unit suitability and release to customers.
  • Participate in performing tasks associated with deviation management, including documenting quality events, conducting investigations, and identifying and implementing center corrective and preventative actions.
  • Participate in local community outreach activities to enhance relationships with potential donor sources.
  • Promote the consistent delivery of a positive donor experience by maintaining a clean and safe environment, minimizing waiting time for donors, and delivering a positive phlebotomy and service experience.
  • Collaborate with the management team to ensure the center is appropriately staffed to effectively manage current and anticipated future donation volumes.
  • Develop weekly schedules for assigned areas to ensure sufficient staff are present during peak donation times to minimize donor wait times.
  • Manage all equipment in the center to ensure adherence to the required maintenance schedule, and the timely removal and return to service of malfunctioning or otherwise non-compliant equipment.
  • Manage plasma inventory to ensure the timely removal of unsuitable and reactive, and the resolution of slow-moving inventory and quarantined units.
  • May be required to respond to freezer alarms and resolve freezer excursions, minimizing risk to product quality.
  • Reviews test results and ensures proper action is taken for abnormal and reactive results, including removal from inventory and contemporaneous computer entry, timely completion of Lookback Notification/BPDR, and donor counseling.
  • Oversees the plasma shipments and sample submissions process to ensure accuracy and timeliness of shipments.
  • Recruits, interviews, and oversees the onboarding of assigned staff.
  • Trains, develops, coaches, and initiates disciplinary actions for assigned employees.
  • Creates an open, positive, and supportive work environment to promote staff retention.
  • Participates in managing time and attendance, completes status changes, time off requests, terminations, and off-boarding in a timely manner.
Requirements
  • Bachelor's degree in Business Administration, Life Sciences, or related field preferred; or an equivalent combination of education and experience.
  • Minimum of one (1) year of experience required in a supervisory or management role, preferably in a plasma or blood collection center, or other regulated environment.
  • Proven ability to lead teams to accomplish targeted performance expectations.
  • Previous experience managing profit and loss and other key-business metrics.
  • Proficient in Microsoft Office software applications.
Working Conditions
  • Frequently performs work while standing or walking.
  • May be required to lift, push, or pull up to 50 pounds.
  • Occasionally required to travel overnight.
  • Required to communicate and interact with employees and donors.
  • Required to maintain confidentiality of all personnel, donor, and center-related information.
  • May be required to work flexible work schedules, including weekends and holidays. Occasionally required to answer after-hour alarms.
  • Frequently exposed to bloodborne pathogens and may be required to wear personal protective equipment.

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