Domestic Shuttle Operations Manager

5 days ago

Atlanta, Georgia, United States Vectour Group Full time
About the Role

We are seeking an experienced and skilled Operations Manager to join our team at Vectour Group. As a key member of our Domestic Shuttle Operations team, you will be responsible for providing operational oversight and support to ensure the smooth execution of projects and day-to-day operations.

Key Responsibilities
  • Meet with outgoing Operations/lead manager daily to review shift schedules and staffing levels.
  • Perform facility rounds daily to identify any issues or malfunctions.
  • Report any incidents or concerns to the appropriate entity per protocol.
  • Conduct daily briefings with supervisors prior to breaks.
  • Target a policy/procedure weekly for training supervisors on company/client goals and expectations.
  • Couch, train and develop staff on company/client goals and expectations.
  • Monitor payroll/attendance tracking daily for errors and corrections.
  • Ensure all violations are addressed daily with appropriate progressive disciplinary actions and signatures.
  • Monitor radio communication to ensure transmission and response times remain in accordance with policy and established goals.
  • Respond to calls as needed when assigned managers are not available.
  • Cover for supervisors while on break.
  • Report to scene of any incidents involving slip and falls, fires, or other catastrophic occurrences.
  • Reviewing all incident reports daily to ensure proper completion and forwarding them to Safety Mgr., HR, Exec. Asst. and/or Fleet Mgr.
  • Completion, emailing and placing daily operations logs into appropriate folders and locations. Forward to Exec. Asst. every Monday morning.
  • Appraising supervisors quarterly and annually and conducting reviews for discussion.
  • Monitor operation throughout daily shifts to prevent excessive delays or in event of contingency drill.
  • Execute contingency protocol for qualifying events inclusive of notifications.
  • Workforce planning to include preparing weekly schedules, conducting shift bids as needed, vacancy posting and awards, benefit approvals per CBA guidelines and posting of weekly shift availability and award list.
  • Monitor and manage overtime of hourly staff.
  • Disseminate information to other departments/employees as needed.
  • Monthly Safety Topic training and signatures of all Shuttle Operations staff.
  • Review/Audit Payroll daily/weekly for each pay period.
  • Monitor the Flight Board for Flight Delays.
  • Respond to unresolved customer concerns that occur on shifts daily when necessary and escalate to appropriate Senior Manager (i.e. CSM, Sr Operations, AGM, etc.).
  • Interview candidates for hourly positions as needed.
  • Compile weekly time samples for Shuttle operation and forward to the appropriate AGM on Monday.
  • Conduct 1st Step Grievance hearings.
  • Disseminate information to department staff and customers when necessary.
  • Exercise the Three Keys to Customer Satisfaction including the Five Customer Service Behaviors to ensure successful customer interactions.
  • Be familiar with all aspects of each location in the event of contingency situations which enables them to assist.
  • Maintain thorough knowledge of all areas of the parking facilities to include major roadways, interstates, landmarks, airline locations, cashier booths, lost and found etc. for customer assistance.
  • Report weekly status report and light outage report to the office of the General Manager.
  • Perform random driver's license, Zonar card, speed checks, and pre and post trip inspections checks.
  • Coordinate open and closing lots, and monitoring ingress and egress in the PARK-RIDE lots daily.

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