Workfront Sr Field Engineer

3 days ago

New York, New York, United States Adobe Full time
Job Title: Workfront Sr Field Engineer

At Adobe, we're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

About the Role

We're seeking a highly skilled Workfront Sr Field Engineer to join our team. As a key member of our client-facing team, you will be responsible for helping clients realize and quantify value driven by our Adobe solutions.

Key Responsibilities
  • Be a recognized authority in Adobe Workfront software-based solutions and technologies.
  • Review solution design documents and code/configuration review of solutions implemented in Workfront.
  • Work to educate clients on standard methodologies in relation to their specific industry and key business requirements.
  • Gain in-depth knowledge of a client's technical environment, business objectives, goals, and challenges to provide the best advice needed to drive customer success and value with the solution.
  • Analyze project issues, identify possible solution options, and facilitate the presentation and review of options and recommended solutions with clients and partners.
  • Maintain the highest level of technical expertise by knowing the latest Adobe Workfront developments through internally and externally available learning opportunities and self-study.
  • Interact frequently with clients via phone, email, and/or in-person, including interaction with marketers, analysts, web developers, and C-level executives.
  • Keep accurate daily records of client billable time.
  • Use Microsoft Office products to build client documentation and presentations.
Requirements
  • A solid technical understanding of Adobe Workfront, including proficiency in work management features, resource management and reporting features, proofing and document features, and Workfront Fusion features.
  • Successful implementation of Workfront in an enterprise environment, including process workflow design and configuration.
  • Project Management Methodologies: Waterfall, Scrum, Kanban, PMI, etc.
  • Within Workfront Fusion, a thorough understanding of Rest API calls, JSON structures, array refinement, scenario implementation, error handling, and governance best practices.
  • The capacity to understand business requirements and translate them into architecture, design, and development activities for clients using Adobe Workfront solutions.
  • At least 6 years of experience in client-facing Workfront integration and/or implementation work.
  • Experience in implementing Workfront for customers, along with experience integrating Workfront with other solutions such as Creative Cloud, AEM Assets, Jira, Outlook, Salesforce, Slack, etc.
  • Preferably have Adobe Workfront Core Developer certification and/or Adobe Workfront Fusion Developer certification.
  • Proficient in Java, PHP, or Python, and JavaScript, HTML, and CSS.
  • Familiarity with relational databases/SQL.
  • Experience with data migration from previous client tools and systems.
  • Strong preference for candidates who have deep technical expertise in other Adobe solutions such as AEM or AEP Apps (CJA, AJO, or CDP) or Analytics or Target, etc.
  • Experience articulating technical solutions and how they can solve client business problems to both technical and non-technical audiences.
  • The ability to adapt to and work effectively with various clients and partners in complicated situations, employing strong facilitation skills while establishing credibility and trust quickly.
  • 5+ years of direct client consulting experience.
  • Be self-motivated, responsive, professional, and a champion of customer success.
  • Possess an innovative, problem-solving approach applying Adobe Workfront.
  • Demonstrate excellent verbal and written communication skills.
  • Bachelor's degree or equivalent work experience.
  • Ability to travel 50% of the time.
Compensation

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $114,700 -- $196,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience.

About Adobe

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

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