Community Liaison Specialist

Purpose of Position

The Community Liaison serves as an outreach worker to identify hard-to-reach, vulnerable, and underserved populations. He/she will develop and implement community outreach activities to ensure that individuals are promptly connected to primary care and other specialty services at Gotham Health through our Federally Qualified Health Centers (FQHCs) and Community Health Centers.

Summary of Duties and Responsibilities:

• Assists with establishing and maintaining positive relationships with community partners, faith-based organizations, government agencies, advocacy groups that target vulnerable populations, and performs other activities to enhance Gotham Health's presence in all NYC communities;
• Conducts in-service presentations and performs other activities in an effort to maintain and establish positive relationships with internal and external stakeholders;
• Attends meetings with local community boards across the five boroughs and represents Gotham Health at various community events to promote, educate, and build awareness or programs and services;
• Cultivates community partnerships through routine meeting attendance, health education workshops, virtual and in-person activities to educate partners on our value proposition;
• Provides onsite support and management for Gotham Health-sponsored events and forums;
• Conducts marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating our value proposition;
• Maintains working relationships with local and specialty media contacts germane to the health care industry, regional business, and other key outlets;
• Tracks productivity metrics and reports bi-weekly summary reports detailing planned and executed outreach efforts;
• Assists with on-the-spot scheduling of new patients during community outreach activities;
• Maintains a flexible schedule to work evenings and weekends to accommodate staffing needs; Travel within the five boroughs of New York City is required, as needed;
• Provides orientation, training, and development for staff;
• Supervises community affairs staff, as needed;
• Other duties as assigned.

Minimum Qualifications

• Four years of full-time experience in counseling, community work, or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services, or maintaining liaison with schools, community organizations, or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs;
• Education and/or experience equivalent to (1 above). Study at an accredited college in Sociology, Psychology, or other behavioral sciences may be substituted on a year-for-year basis for the experience described in (1 above). However, all persons must have at least one year of full-time experience as described in (1 above).

Preferred Qualifications

• 2-3 years of relevant experience in marketing, business development, community relations, or government affairs;
• Strong communication skills (verbal and written) and confident with public speaking;
• Demonstrate sound decision-making, problem-solving, good judgment, research, and presentation skills;
• Excellent time management and organizational skills to meet deadlines;
• Demonstrate enthusiasm for motivating people;
• Capacity to work independently and in a collaborative environment;
• Ability to use computers and mobile devices to complete moderate to complex tasks;
• Bilingual (e.g., Spanish, Chinese, Bengali, Urdu, French, Haitian Creole).

Knowledgeable in:

• Microsoft Word;
• Microsoft Excel;
• Microsoft PowerPoint.

Years of Experience:

• 1+.

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