Turndown Attendant

5 days ago


Wilmington, North Carolina, United States 100 Ocean Full time
Job Summary

We are seeking a highly skilled and detail-oriented Turndown Attendant to join our housekeeping team at 100 Ocean. As a Turndown Attendant, you will be responsible for ensuring the highest standards of cleanliness and hospitality in our guest rooms.

Key Responsibilities
  • Clean and stock guest rooms to meet our hotel's high standards of cleanliness.
  • Adhere to cleaning procedures and instructions for the use of cleaning agents.
  • Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
  • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
  • Push and pull vacuum throughout entire room and empty trash.
  • Replenish amenities, linens, and supplies in guest rooms.
  • Sign for room keys, retrieve, push to assigned rooms, and restock heavy cart.
  • Visually inspect room for cleanliness and appearance and signify completion for room.
Requirements
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to pitch-in and help co-workers with their job duties and be a team player.
  • Knowledge of chemical cleaning agents and operation of various cleaning equipment.
  • Ability to push and/or pull equipment weighing up to 100 lbs.
  • Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with our staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to us. Every associate should adhere to our hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.


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