Jewelry Sales Specialist

1 month ago

Seattle, Washington, United States Brilliant Earth Full time
Job Summary

We are seeking a highly skilled and motivated Jewelry Sales Consultant to join our team at Brilliant Earth. As a Jewelry Sales Consultant, you will be responsible for providing exceptional customer experiences, guiding customers through the sales process, and meeting sales targets.

Key Responsibilities
  • Utilize sales strategies and product knowledge to guide customers through multiple purchasing decisions, creating personalized experiences and exceeding sales targets.
  • Manage a high volume of incoming sales leads, providing a luxury customer experience and attaining individual revenue targets.
  • Proactively greet, check-in, and assist customers in the purchasing process, creating memorable customer experiences.
  • Conduct post-sale appointments to assist and educate customers, ensuring customer satisfaction and loyalty.
  • Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
  • Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area, maintaining a clean and organized environment.
  • Use our ERP system to manage tasks and communicate cross-functionally, ensuring seamless customer experiences.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Requirements
  • A passion for delivering exceptional customer experiences and exceeding sales targets.
  • A drive to succeed in a fast-paced environment, with a focus on process and attention to detail.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A team player with a collaborative mindset, committed to working together to achieve sales targets and customer satisfaction.
What We Offer
  • A competitive compensation package, including a targeted budget of $24/hour.
  • A robust benefits package, including medical, dental, and vision insurance, 401k match, and paid time off.
  • Opportunities for career growth and development, with regular 1-1s, training opportunities, and an annual 360 review process.
  • A diverse and inclusive work environment, with a focus on innovation, collaboration, and diversity.
How to Apply

If you are a motivated and customer-focused individual with a passion for sales and customer experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.

At Brilliant Earth, we are committed to creating a more transparent, sustainable, and compassionate jewelry industry. We believe in empowering our teams to make a positive impact and driving innovation in the industry. Join us in our mission to revolutionize the jewelry industry and make a difference in the lives of our customers.

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