Guest Services Representative
4 weeks ago
Job Summary
We are seeking a skilled Guest Services Representative to join our team at the Air Education and Training Command. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.
Responsibilities
• Receive and confirm room reservations by phone, email, or personal contact
• Register and assign rooms to guests, making and issuing room keys as needed
• Calculate and post charges to patrons' accounts, balancing totals with control records
• Accept payment, make change, and present departing guests with a checkout statement
• Maintain and sell sundry items while safeguarding cash
• Process Night Audit procedures and close credit card machines nightly
• Provide quality customer service and resolve common issues in a professional manner
Requirements
• Experience in general clerical or cashier work, with the ability to handle multiple tasks and provide quality customer service
• Ability to resolve common arithmetic problems and make change when receiving payment from customers
• Must be able to read, speak, and write English
• Must meet the legal age requirement for sale of alcoholic beverages
• Must be able to satisfactorily complete a Tier-1 background investigation
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