Customer Service Representative
1 week ago
Cape Air is seeking a skilled Help Desk Representative to join its team, providing technical support and assistance to frontline employees at airports and call centers. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our services.
Responsibilities:
- Respond to employee inquiries and resolve issues related to customer ticketing and check-in transactions.
- Develop and maintain a deep understanding of Cape Air's systems, policies, and procedures.
- Collaborate with other teams to identify and implement solutions to recurring problems.
- Evaluate and escalate complex issues, ensuring timely resolution and minimal disruption to operations.
- Provide feedback on new technologies and initiatives, contributing to the continuous improvement of our services.
- Maintain a professional demeanor, embodying the values of our organization.
- Perform additional tasks as required.
Qualifications:
- Previous experience in an airport or call center environment.
- Knowledge of airline reservations systems, such as Amadeus, Sabre, or HP/Shares.
- Exceptional communication and problem-solving skills.
- Ability to think critically and approach complex issues with creativity.
- Proficiency in using Windows-based software, including Word and Outlook.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Demonstrate strong interpersonal and communication skills.
- Committed to delivering exceptional service and results.
Compensation Package: Competitive salary range of $50,000 - $60,000 per annum, depending on experience and qualifications.
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Customer Service Representative
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