Community Health Ambassador
1 week ago
Upward Health is a leading provider of in-home, multidisciplinary medical care, offering 24/7 whole-person care to patients in need. Our clinical team treats a wide range of health needs, from physical and behavioral to social and emotional.
We're seeking a highly motivated and compassionate Community Outreach Specialist to join our team. As a key member of our outreach team, you will play a critical role in connecting patients with our services and helping them take the first step towards improved health.
Key Responsibilities:- Conduct direct outreach to patients via phone, in-person meetings, and other strategies to educate them about our services and value.
- Enroll patients into our program and collect key data about patients during the enrollment process.
- Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy.
- Interact with enrolled patients to ensure ongoing engagement and deliver additional community-based touchpoints as needed.
- Participate in weekly team meetings focused on ongoing education and improvement.
- Accurately and timely document patient interactions and outcomes in our company's software system.
- Excellent verbal communication skills and ability to build trust with patients.
- Persuasiveness and ability to clearly communicate our service offering and value.
- Active listening skills and genuine compassion for others.
- Quick thinking and ability to respond to questions and objections.
- Organized and self-motivated with ability to work independently and meet established goals.
- Ability to work collaboratively within a team environment and with people of diverse skills and experience.
- Knowledge of community resources in the local market and ability to maintain clear professional boundaries with patients and coworkers.
- Commitment to representing the company with professionalism and demonstrating cultural competency and ability to work with diverse groups of community members.
We offer a competitive hourly wage of $20-24 and a dynamic work environment that values diversity, equity, and inclusion. If you're passionate about helping others and have a strong desire to make a difference in the lives of our patients, we encourage you to apply for this exciting opportunity.
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