Community Health Ambassador

1 week ago

Monterey, California, United States Upward Health Full time
Join Our Team as a Community Outreach Specialist

Upward Health is a leading provider of in-home, multidisciplinary medical care, offering 24/7 whole-person care to patients in need. Our clinical team treats a wide range of health needs, from physical and behavioral to social and emotional.

We're seeking a highly motivated and compassionate Community Outreach Specialist to join our team. As a key member of our outreach team, you will play a critical role in connecting patients with our services and helping them take the first step towards improved health.

Key Responsibilities:
  • Conduct direct outreach to patients via phone, in-person meetings, and other strategies to educate them about our services and value.
  • Enroll patients into our program and collect key data about patients during the enrollment process.
  • Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy.
  • Interact with enrolled patients to ensure ongoing engagement and deliver additional community-based touchpoints as needed.
  • Participate in weekly team meetings focused on ongoing education and improvement.
  • Accurately and timely document patient interactions and outcomes in our company's software system.
Requirements:
  • Excellent verbal communication skills and ability to build trust with patients.
  • Persuasiveness and ability to clearly communicate our service offering and value.
  • Active listening skills and genuine compassion for others.
  • Quick thinking and ability to respond to questions and objections.
  • Organized and self-motivated with ability to work independently and meet established goals.
  • Ability to work collaboratively within a team environment and with people of diverse skills and experience.
  • Knowledge of community resources in the local market and ability to maintain clear professional boundaries with patients and coworkers.
  • Commitment to representing the company with professionalism and demonstrating cultural competency and ability to work with diverse groups of community members.

We offer a competitive hourly wage of $20-24 and a dynamic work environment that values diversity, equity, and inclusion. If you're passionate about helping others and have a strong desire to make a difference in the lives of our patients, we encourage you to apply for this exciting opportunity.

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