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Retail Store Key Holder

2 months ago

Tacoma, Washington, United States Tailored Brands Inc Full time

Retail Store Key Holder

Reports to Store Manager:


For over three decades, Tailored Brands Inc. has been dedicated to providing value-driven customers with the latest trends and styles at competitive prices.

With a diverse range of designer labels offered at discounts of up to 60% off traditional retail prices across our numerous locations, Tailored Brands Inc. stands as a premier shopping destination for high-quality apparel, footwear, and accessories for all family members.

As a Key Holder, you will collaborate closely with your Store Manager to empower team members in achieving sales targets through proactive coaching, fostering a collaborative selling atmosphere, and ensuring operational excellence during your shifts as the acting manager.

This role includes the responsibility of store keys, enabling you to open and close the store as scheduled, fulfilling the duties of the manager on duty.



Key Responsibilities:

  • Motivate store team members to reach their highest performance levels.
  • Implement strategies to maximize growth and potential.
  • Foster an inclusive and engaging store environment.
  • Enhance the customer experience through operational excellence.
  • Surpass customer expectations in every interaction.

Leadership:

  • Collaborate with the Store management team to guide staff in achieving sales, service, and operational goals while acting as the manager on duty.
  • Exemplify company values and lead by example as an active mentor.
  • Effectively communicate priorities and sales-driving information to ensure staff is well-equipped to optimize business outcomes.
  • Assist in the recruitment of store personnel and promote diversity by contributing to an inclusive workplace.

Performance:

  • Support the management team in reaching store business objectives, including sales, customer service, and operational targets.
  • Utilize store reports to inform decisions that drive business success.
  • Engage in business outreach initiatives and relay leads to the Store Manager.
  • Identify performance enhancement opportunities and collaborate with management on development plans.

Operational Excellence:

  • Work with the management team to ensure adequate staffing for effective execution of initiatives and operational tasks, delivering on customer promises.
  • Assist in training store staff on all internal operational functions as required.
  • Stay updated on corporate communications, directives, initiatives, policies, and procedures.
  • Support the management team in implementing store programs aimed at increasing efficiencies in sales, service, operations, and branding.

Workplace Culture:

  • Contribute to a store environment that values and recognizes diverse opinions and contributions.
  • Encourage a culture of continuous learning and development, ensuring training resources are utilized effectively.
  • Act as a role model for all store team members, providing enthusiastic and motivational leadership.
  • Partner with management to conduct regular store meetings, ensuring all team members are informed of company directives.

Customer Experience:

  • Assist in training the store team on customer service standards to create exceptional customer experiences, exceed expectations, and achieve high satisfaction scores.
  • Utilize customer feedback to address and resolve concerns proactively.
  • Collaborate with the management team to ensure the store meets visual merchandising standards and marketing initiatives are executed as directed.

Qualifications:

  • At least 1 year of experience in Retail or Sales.
  • A creative individual with sound judgment, attuned to business dynamics.
  • Self-driven, results-oriented, and a strategic thinker.
  • Strong organizational and leadership capabilities.
  • Excellent written and verbal communication skills.
  • Demonstrated active listening and problem-solving abilities.
  • Proven track record in training and developing high-performing teams.
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing tools.
  • Able to operate a computer and POS system effectively.

Physical Requirements:

  • Ability to stand and walk for the majority of the work shift, frequently bend, squat, twist, lift up to 50 lbs., climb ladders to access merchandise or supplies, and distinguish between fabric patterns and colors.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Tailored Brands Inc. celebrates diversity and provides equal employment opportunities to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

The starting pay for this position ranges from $21.00 to $24.00, with potential increases based on merit, tenure with the company, and other relevant factors.

We consider an individual's skills, background, and experience when determining final salary.

Job Category: Store Management

Organization: Tailored Brands Inc.

Shift: Variable

Zone: A02