Customer Service Specialist

2 days ago


Sugar Land, United States The Reserves Network Inc Full time
OverviewThe Reserves Network Inc is a veteran-founded and family-owned company that specializes in connecting exceptional talent with rewarding opportunities. We value diversity and encourage applicants from all backgrounds to apply.

Compensation$15.50 per hour

Job DescriptionWe are seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our members. This includes responding to their inquiries, resolving issues, and educating them on our financial services.

Responsibilities
  • Provide accurate and timely information to members regarding their accounts and explain our services and products when needed.
  • Maintain member account information on our computer system.
  • Act as an advocate for our members by offering personalized solutions and recommendations.
  • Work assigned reports to ensure quality control.
  • Receive and process wire requests.
  • Answer phones immediately and respond to correspondence within one working day.
  • Troubleshoot or direct calls effectively.
  • Process member transactions with minimal errors.
  • Add to and maintain knowledge of all new products, services, policies, and procedures.
  • Provide informed and professional assistance to all members and associates.

Requirements
  • 6 months or more of related experience; Symitar.
  • A high school diploma/GED is required.
  • Must be computer literate with excellent communication skills.
  • Able to use a 10-key calculator and type accurately and efficiently.
  • Proficient in Microsoft Office: Word and Excel.

Benefits
  • Hiring immediately for a full-time position.
  • Weekly pay and direct deposit.
  • Join a collaborative and supportive work environment.
  • During your employment with The Reserves Network, you can enroll in our benefits program, including medical (3 plans to choose from), dental, disability, critical illness, life, vision, accident, and behavioral health insurance. Additional benefits include 401K, direct deposit, and our referral bonus program.


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