Oracle CX Cloud Applications Solution Advisor

1 day ago

Santa Fe, New Mexico, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled Cloud Advisory Services Expert to join our team. As a key member of our Cloud Advisory Services team, you will be responsible for providing expert guidance and support to our customers and partners in the implementation of Oracle CX Cloud solutions.

Key Responsibilities:

  • Provide leadership and strategy for Cloud Advisory Services across Commercial and Regulated markets.
  • Assist in driving positive performance in the DC+ offering across revenue, bookings, profitability, headcount, and utilization.
  • Manage accounts for client satisfaction, revenue growth, and reference generations.
  • Deliver multiple profitable projects simultaneously across the Cloud Advisory+ SaaS Cloud portfolio using PMO standards and limit margin leakage when compared to the approved margin.
  • Provide exceptional advisory services for our customers and partners using Oracle's Delivery Confidence standards for high quality, client satisfaction, improving margin, and reference generation.
  • Ensure a partner-friendly working environment with open communication, strong conflict resolution, and negotiation skills.
  • Assist with the development of NAAC Advisory services standards, methodology, processes, and tools.
  • Standardize advisory delivery and engagement process, procedures, communications, reporting, and automation across the DC+ practice.
  • Provide Project Management and/or Solution Architecture oversight for projects using Oracle's standards for high quality, client satisfaction, and improving profitability.
  • Provide functional support, guidance, and assist in defining custom or product-based solutions for Oracle's customers within the Oracle CX product suites.
  • Participate in and lead business development efforts tied to growing Oracle NAAC, including product, consulting, and staffing.
  • Identify, develop, and close deals on net new accounts with and without involvement from the Oracle sales team.
  • Land and expand in existing accounts by identifying and closing additional business.
  • Contribute to the development of Oracle DC+ Marketing assets such as customer reference database, playbooks, solutions, roadmaps, and other practice-level marketing items.
  • Assist in developing a strong partnership with Oracle Sales, Oracle Partner Channels, Oracle Customer Success, Oracle Support, and Oracle Development.
  • Contribute to thought leadership and vision for NAAC's Delivery Confidence+ program development, solution development, and architecture.
  • Contribute through direct support, collaboration, leadership, and teaming across all NAAC consulting service lines and sales teams, including both selling and delivery efforts.
  • Display leadership, support, and contribution across NAAC corporate efforts, including policy, process, and other infrastructure needs.
  • Continue personal growth and training, including staying current on Oracle Cloud functionality.

Requirements:

  • 8+ years of Project Management and delivery oversight of medium to large-scale ($500K to $10M) CX Cloud implementations with a similar consulting firm, software/technical provider, systems integrator, or Oracle Partner.
  • Experience successfully leading, solutioning, and/or managing Oracle SaaS Cloud Implementations for SCM.
  • Proven experience managing and motivating a team of matrixed resources and cross-functional processes.
  • Comfort and experience in communicating with senior-level executives, key partners, and project team members, both informally and in formal presentations.
  • Partner-friendly with open communication, strong conflict resolution, and negotiation skills.
  • Outstanding customer service with attention to detail and effective follow-through.
  • Excellent verbal and written communication skills.
  • Ability to travel up to 50% of the time.

About Us:

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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