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Customer Experience Specialist

3 weeks ago

Lawrenceville, Georgia, United States Global Channel Management Full time
Customer Service Role

We are looking for a dedicated and detail-oriented individual to fill the position of Contact Lens and Spectacle Advisor at Global Channel Management. This role involves providing top-notch support to customers through various channels, including phone, email, and chat.

Job Description

In this dynamic role, you will be responsible for:

  • Providing exceptional customer service by answering inbound calls, emails, and chats.
  • Entering orders, reworking orders, and resolving customer inquiries in a timely and efficient manner.
  • Utilizing your expertise to answer optical-related technical questions and provide solutions.
Qualifications
  • 1+ year of experience in customer service, preferably in the eyewear industry.
  • High school diploma or equivalent required.
  • Familiarity with electronic communication methods, such as email, instant messaging, and chat services.
  • Demonstrated skills in active listening, conflict resolution, and problem-solving.
Compensation and Benefits

The estimated annual salary for this position is $45,000-$65,000, depending on location and experience. Additionally, you will receive comprehensive benefits, including health insurance, paid time off, and opportunities for professional growth and development.