Hotel Receptionist

Job Overview
At Hotel Victoria LLC, we are seeking a skilled and friendly Customer Service Representative to provide exceptional service to our hotel guests. As a valued member of our team, you will be responsible for ensuring that every guest has an unforgettable experience.

The ideal candidate will possess excellent communication skills, the ability to stay positive in challenging situations, and a genuine passion for delivering world-class customer service. If you are a motivated individual who thrives in a fast-paced environment and is dedicated to exceeding guest expectations, we encourage you to apply for this exciting opportunity

Key Responsibilities:
• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Requirements:
• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds

Benefits:
We offer a competitive salary of $40,000 per year, flexible scheduling, career advancement opportunities, and a comprehensive benefits package including 401(k), employee discounts, paid time off, and training & development. If you are looking for a rewarding career where you can make a real difference, please submit your application today

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