Field Service Operations Specialist

3 weeks ago


Melville, New York, United States Canon U.S.A., Inc. Full time
Your Impact

Possessing extensive knowledge and experience in writing design specifications with testing and delivery of application customizations, data conversions, interfaces, and reports for Service Contracts, Field Service & Installed Base Oracle ERP/CRM Modules.

Key responsibilities include:

  • Assessing information extracted from Oracle to compile necessary documentation for management evaluation of new service marketing promotions, product, and technician performance measurement.
  • Resolving inconsistencies and transforming high-level information into detailed comprehensive customer reports for all assigned accounts.
  • Designing and/or maintaining a consolidated Service Reporting consisting of available Service Portal information for both customer and internal service management requirements.


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