Food Service Associate
1 month ago
Position Title: Server
Location: C&P Bordentown
Position Overview:
As a Server, you will engage with Guests while adhering to our exceptional service standards. Your primary responsibilities include taking Guest orders and delivering food and beverages, ensuring that every aspect of the dining experience is of the highest quality.
Key Responsibilities:
- Welcome Guests warmly and professionally.
- Educate Guests about our unique service style, menu offerings, preparation methods, and ingredients.
- Possess thorough knowledge of the menu to address any dietary concerns or inquiries.
- Maintain a positive demeanor and smile consistently.
- Assist with light food preparation as required.
- Follow established service protocols, including upselling and suggestive selling techniques.
- Inform Guests about daily specials and promotions.
- Ensure the quality and presentation of food and beverages before serving.
- Verify Guest identification to comply with age restrictions for alcohol service.
- Recognize signs of intoxication and manage alcohol-related situations appropriately.
- Provide thoughtful food and drink recommendations.
- Process Guest payments efficiently and accurately.
- Express gratitude to all Guests and invite them to return.
- Clear, clean, and reset tables in accordance with sanitation standards.
- Ensure condiments and napkin dispensers are clean and fully stocked.
- Address Guest complaints effectively and escalate issues to management when necessary.
- Participate in marketing and promotional activities as needed.
- Complete assigned side duties at the beginning, during, and end of shifts.
- Understand the importance of timely service and act with urgency.
- Attend all scheduled employee meetings.
- Perform additional tasks as assigned.
Position Requirements:
Essential Skills and Knowledge:
- Guest Service: Ability to assess and meet Guest needs promptly while maintaining focus on their dining experience.
- Communication: Clear and professional communication with Guests, vendors, coworkers, and management.
- Interpersonal Skills: Adaptability to diverse personalities of Guests and team members.
- Teamwork: Collaboration is essential for success in our restaurant environment.
- Sales Techniques: Understanding of our products and services to effectively meet Guest needs.
- Physical Activities: Capability to perform various physical tasks in different environmental conditions.
- Problem Solving: Ability to identify and resolve issues using good judgment and initiative.
- Analytical Skills: Basic accounting and mathematical skills, along with logical reasoning for problem-solving.
- Quality Control: Evaluate practices and processes to enhance service quality.
- Language Proficiency: Excellent command of the English language, including spelling and grammar.
- Flexibility: Willingness to work overtime and assist colleagues as needed.
Benefits: 401K, Health Care, Paid Vacation, Complimentary meal during shifts, 20% off Merchandise, Semi-Annual Employee Appreciation Days (for qualified employees).
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