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Transportation Coordinator

2 months ago

Baton Rouge, Louisiana, United States Verida Inc Full time
Job Overview

SUMMARY: Respond to incoming calls related to transportation requests, customer inquiries, and service concerns while maintaining a professional demeanor.

KEY RESPONSIBILITIES:

  • Handle calls from transportation providers regarding immediate or scheduled trip issues.
  • Assist medical facilities with regular appointment arrangements for patients.
  • Allocate trip requests to suitable transportation providers, volunteer drivers, or public transit options.
  • Process gas reimbursement forms and address any related inquiries from members and payees.
  • Provide transportation providers with relevant information, including estimated service times.
  • Direct calls to the appropriate regional team members as necessary.
  • Identify, investigate, and resolve issues using the designated computer system.
  • Follow up on customer inquiries that require additional attention.
  • Maintain accurate call logs and reports for tracking purposes.
  • Plan and optimize daily trip assignments to ensure cost-effectiveness and efficiency.
  • Support other departments and offices with trip assignment queries.
  • Conduct short and long-term planning to verify trip eligibility.
  • Ensure all interactions with customers, vendors, and employees are conducted in a professional and courteous manner.
  • Adhere to company policies and procedures.
  • Perform additional duties as assigned.

SKILLS AND QUALIFICATIONS:

  • Prior experience in dispatch operations.
  • Ability to understand and follow simple instructions and correspondence.
  • Proficiency in Excel.
  • Capability to analyze and calculate route rates and distances.
  • Skill in evaluating schedules and assigning resources effectively.
  • Strong organizational skills with attention to detail.
  • Ability to collaborate with internal and external stakeholders to enhance service quality.
  • Excellent time management and negotiation skills.
  • Computer literacy with a willingness to learn customer service software.
  • Flexibility to work varied schedules as needed.

EDUCATION:

  • High school diploma or equivalent required.