Quality Assurance Specialist

4 days ago


Knoxville, Tennessee, United States Elavon Full time
Job Title: Quality Assurance Specialist

At Elavon, we're committed to delivering exceptional quality and service to our customers. As a Quality Assurance Specialist, you'll play a critical role in ensuring the quality of our products and services.

Key Responsibilities:
  • Monitor and evaluate the quality of work to ensure it meets timeliness, accuracy, and productivity standards.
  • Document quality issues, performance measures, and quality improvements for management review.
  • Provide information to assist in giving feedback to employees and in the training of employees.
  • Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures.
Requirements:
  • High school diploma or equivalent.
  • Typically three or more years of experience in quality analysis and measurement activities.
  • Thorough knowledge and understanding of the products and services applicable to the assigned area.
  • Thorough knowledge of the productivity and accuracy standards of the assigned area.
  • Strong knowledge of computer systems used in the assigned area.
  • Effective verbal and written communications skills.
  • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
Benefits:
  • Comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension.
  • Flexible schedule with a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
  • Must live in Tennessee, with the option to travel to the Knoxville location 3 days out of the week.


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