Technical Infrastructure Manager

3 weeks ago


San Diego, California, United States Pikemann LLC Full time
Pikemann LLC - Job Opportunity

We are seeking a highly skilled Technical Infrastructure Manager to join our team. This role will be responsible for overseeing the entire quality function operations throughout the manufacturing process.

The successful candidate will serve as the initial point of contact for the helpdesk and handle sophisticated issues that are beyond the scope of a Help Desk Technician. Key responsibilities include:

  • 4+ years of experience in managed service provision is required.
  • Expertise with Sage Accounting (Sage 100/300) software packages is preferred.
  • Azure or AWS experience, specifically in cloud management.
  • O365 experience and knowledge of licensing.
  • Working knowledge of Windows Server 2012 R2, 2016, and 2019 operating systems.
  • Familiarity with Active Directory and Group Policy.
  • Ability to accurately record time detailing/documentation into ticketing systems.
  • Knowledge of wireless networks, routers, and firewalls.
  • Resolve escalated tickets and escalate to a Level 3 Systems Engineer if necessary.

Salary Range: $85,000 - $110,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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